30 Day Money Back Satisfaction Guarantee !

Paragonwatches.com accepts returns of any watch within 30 days for a refund or exchange. If you think you may want to return your watch, do not wear it. It is almost impossible to wear a watch, for even short periods without scratching or blemishing it in some way. Please do not have any of the bracelet links removed for sizing. Sized bracelets are not accepted for return. If your returned watch shows signs of being worn, we will be unable to refund your money. Our return policy is subject to the following terms of return:

1. Return authorizations must be requested within 7 days after you have received the watch. Your return package must reach us within the 30 days period. Returns and exchanges over 7 days notification period or 30 days return period or without authorizations will be refused.  Return authorization code and instruction will be given to you when we receive your return request.

2. Return for Exchange will be subject to a 3% or minimum $15 restocking fee. Customer will be charged for the reship shipping cost. Exchanges will only be accepted for the same or higher value item.

3. Return for Refund will be subject to a 5% or minimum $25 restocking fee. No Exceptions.

4. Super Savings, Limited or Special Edition, Special order, additional links, replacement strap/bracelet and all watches priced above List Price US$3,000 are not returnable/exchangeable. You will be informed if your order is considered a special order.

5. All the shipping charges are non-refundable.

6. Return the watch in the original box with all original packing material, manuals, warranty cards (not filled out) and any other material that came with the watch. Please do not remove the security seal that is attached to the watch. If the seal has been tampered with or removed we will not accept the return or exchange of the watch. We do not accept any watch with any indication that the watch has been worn or used in any manner. These include scratches, smudges, chips, dents or dirt and other such signs of use. Please do not wear and do not do anything (open the back case, trying on your wrist etc.) to the watch if you want to return it. The watch that you return must not be resized, scratched or blemished.

7. Return will be refused and we will not issue any refund if the watch returned shows signs of having been worn or used.  In such cases, the item will only be shipped back to the purchaser.

We believe that the above conditions are reasonable, fair and quite simple to adhere. If for some reason one or multiple conditions cannot be met, please contact us and we will try to help, BUT you must contact before and receive authorization.

You will be notified at the time of purchase, if your order is a special order item and the above policy may not apply - in which case the sale will be final & non-refundable.

Please click on our Contact Us link if you need to know more about the return issue.